Samsung Networks America

Samsung Networks America, a subsidiary of the Samsung Group, selected a 22-acre site within a planned development owned by Hughes Investments as the location for its 24/7 mission-critical global support call center, ensuring uninterrupted communication and response capabilities. The call center serves as a central hub for managing Samsung’s business strategy, focusing on reliability, redundancy, and real-time responsiveness.

Key objectives for this project included establishing a robust IT infrastructure with built-in failover and redundancy to ensure continuous operations. The team implemented disaster recovery protocols and geographically diverse backups to prioritize high availability. They also deployed strong cybersecurity measures to protect sensitive data and maintain compliance with industry regulations. In addition, they trained personnel and developed workflows to support rapid incident response, streamline escalation procedures, and enable effective coordination with field teams and partner organizations.

The call center supports both inbound and outbound communications and is scalable to meet future growth and increased demand.

Throughout design, BE&K Building Group was tireless in their efforts to maximize value to the owner, reviewing our documents continuously to optimize constructability. BE&K embraced the use of BIM and led the team’s integrated project delivery. Our experience on this project and numerous others demonstrates BE&K’s willingness to utilize every resource to make their projects and their clients successful.

— K.J. Jacobs, AIA, McMillan Pazdan Smith Architecture